Leveringspolitik

Shipping Policy

At Nivenda, we strive to provide our customers with a reliable and efficient shipping experience. This shipping policy describes how we process and deliver your order.

1. Order Processing

• Once you place your order, we aim to process it within 1-3 business days.
• After your order is processed, you will receive a confirmation email with the shipping information and a tracking number (if available).

2. Delivery

• After your order is processed, it will be shipped to the provided shipping address.
• Delivery typically takes 7-10 business days, depending on the location and shipping method.
• We use reliable shipping partners to ensure your order is delivered on time and in good condition.

3. Shipping Costs 

Any costs related to import duties, taxes, or customs fees are the responsibility of the customer and may vary by country.

4. Delivery

• We ask that you or a designated person be present at the provided shipping address to receive the delivery.
• If you are not present during the delivery, the package may be taken to a pickup point or redelivered at a later time.

5. Damaged or Lost Packages

• If your package is damaged or lost during transit, please contact us as soon as possible at Info@nivenda.com.
• We will do our best to resolve the issue and provide an appropriate solution.

6. Changes to the Shipping Policy

• We reserve the right to update this shipping policy from time to time.
• Any changes will be published on our website and will apply to all new orders.

7. Contact Information

If you have any questions about this shipping policy or related matters, please contact us at Info@nivenda.com.